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GDPR
Privacy Policy Data
Protection
While we have made every effort to provide accurate and up to date
information on our website, the law is constantly changing and affects
each person or business in different ways.
The information contained within this website is no substitute for
specific advice and we will not accept liability if you rely solely on
information from the website.
It is important that you read this page as it contains important
information regarding accessing our website.
By accessing this website you agree to the terms and conditions set out
below:
General
This website is published by Penn Commercial Vehicles Ltd. the following
statements apply to this website.
This website is issued in the United Kingdom and is intended for the
information and use of United Kingdom residents only.
Privacy
Penn Commercial Vehicles Ltd. respects your privacy and is committed to
protecting your personal data. This privacy notice will inform you as to
how we look after your personal data when you visit our website
(regardless of where you visit it from) and tell you about your privacy
rights and how the law protects you.
·
How we use your personal data
·
Disclosures of your personal data
Purpose of this privacy notice
This privacy notice aims to give you information on how Penn Commercial
Vehicles Ltd. collects and processes your personal data through your use
of this website, including any data you may provide through this
website.
This website is not intended for children and we do not knowingly
collect data relating to children.
It is important that you read this privacy notice together with any
other privacy notice or fair processing notice we may provide on
specific occasions when we are collecting or processing personal data
about you so that you are fully aware of how and why we are using your
data. This privacy notice supplements the other notices and is not
intended to override them.
Controller
Penn Commercial Vehicles Ltd. is the controller and responsible for your
personal data (collectively referred to as Penn Commercial Vehicles
Ltd., 'we', 'us' or 'our' in this privacy notice).
We have appointed a data privacy manager who is responsible for
overseeing questions in relation to this privacy notice. If you have any
questions about this privacy notice, including any requests to exercise
your legal rights, please
contact the data privacy
manager using the details set out below.
You have the right to make a complaint at any time to the Information
Commissioner’s Office (ICO), the UK supervisory authority for data
protection issues (www.ico.org.uk). We would, however,
appreciate the chance to deal with your concerns before you approach the
ICO so please
contact us
in the first instance.
Changes to the privacy notice and your duty to inform us of changes
This version was last updated on 29th May 2018 and historic versions can
be obtained by
contacting us.
It is important that the personal data we hold about you is accurate and
current. Please keep us informed if your personal data changes during
your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and
applications. Clicking on those links or enabling those connections may
allow third parties to collect or share data about you. We do not
control these third-party websites and are not responsible for their
privacy statements. When you leave our website, we encourage you to read
the privacy notice of every website you visit.
The data we collect about you
Personal data, or personal information, means any information about an
individual from which that person can be identified. It does not include
data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data
about you which we have grouped together as follows:
Identity Data
Includes
first
name, maiden name, last name, username or similar identifier, marital
status, title, date of birth and gender.
Contact Data
Includes company address, email address and telephone numbers.
Transaction Data
Includes details about payments to and from you and other details of the
services you use from us.
Technical Data
Includes internet protocol (IP) address, your login data, browser type
and version, time zone setting and location, browser plug-in types and
versions, operating system and platform and other technology on the
devices you use to access this website.
Profile Data
Includes your username and password, preferences, feedback and survey
responses.
Usage Data
Includes information about how you use our website, products and
services.
Marketing and Communications Data
Includes your preferences in receiving marketing from us and our third
parties and your communication preferences.
We do not collect any
Special Categories of Personal Data
about you (this includes details about your race or ethnicity, religious
or philosophical beliefs, sex life, sexual orientation, political
opinions, trade union membership, information about your health and
genetic and biometric data). Nor do we collect any information about
criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a
contract we have with you and you fail to provide that data when
requested, we may not be able to perform the contract we have or are
trying to enter into with you (for example, to provide you with goods or
services). In this case, we may have to cancel a product or service you
have with us but we will notify you if this is the case at the time.
How is your personal data collected?
We use different methods to collect data from and about you including
through:
Direct interactions
You may give us your Identity / Contact data by filling in forms or by
corresponding with us by post, phone, email or otherwise. This includes
personal data you provide when you:
·
apply for our products or services
·
from insurance companies
·
subscribe to our service or publications
·
request marketing to be sent to you
·
enter a survey
·
give us some feedback.
Automated technologies or interactions
As you interact with our website, we may automatically collect Technical
Data about your equipment, browsing actions and patterns. We collect
this personal data by using cookies, server logs and other similar
technologies. Please see our cookie policy for further details
We may receive personal data about you from various third parties,
including technical data from the following parties:
·
analytics providers [such as Google based outside the EU]
·
advertising networks [such as Google based outside the EU]
·
search information providers [such as Google based outside the EU].
How we use your personal data
We will only use your personal data when the law allows us to. Most
commonly, we will use your personal data in the following circumstances:
Generally we do not rely on consent as a legal basis for processing your
personal data other than in relation to sending third party direct
marketing communications to you via email or text message. You have the
right to withdraw consent to marketing at any time by
contacting us.
Purposes for which we will use your personal data
We have set out below a description of all the ways we plan to use your
personal data, and which of the legal bases we rely on to do so. We have
also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful
ground depending on the specific purpose for which we are using your
data. Please
contact us
if you need details about the specific legal ground we are relying on to
process your personal data where more than one ground has been set out
in the table below.
Marketing
We strive to provide you with choices regarding certain personal data
uses, particularly around marketing and advertising.
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to
form a view on what we think you may want or need, or what may be of
interest to you. This is how we decide which products, services and
offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested
information from us or purchased services from us and, in each case you
have not opted out of receiving that marketing.
Third-party marketing
We will get your express opt-in consent before we share your personal
data with any company outside the Penn Commercial Vehicles Ltd. for
marketing purposes.
Opting out
You can ask us or third parties to stop sending you marketing messages
at any time by following the opt-out links on any marketing message sent
to you or by
contacting us
at any time. Where you opt out of receiving these marketing messages,
this will not apply to personal data provided to us as a result of a
service purchase or other transactions.
Cookies
This website uses cookies. A cookie is a small text file stored in your
computer containing text data. We use cookies for certain functions to
improve the usability of the website. These cookies do not contain any
personal information about you. However, enabling cookies in your
web browser is necessary if you wish your selections to be remembered
for future visits on the same computer. You can set your browser to
refuse all or some browser cookies, or to alert you when websites set or
access cookies. For more information about cookies and instructions on
how to adjust your browser settings to restrict or disable cookies, see
the IAB website at
www.allaboutcookies.org. If you disable or
refuse cookies, please note that some parts of this website may become
inaccessible or not function properly.
Change of purpose
We will only use your personal data for the purposes for which we
collected it, unless we reasonably consider that we need to use it for
another reason and that reason is compatible with the original purpose.
If you wish to get an explanation as to how the processing for the new
purpose is compatible with the original purpose, please
contact us.
If we need to use your personal data for an unrelated purpose, we will
notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your
knowledge or consent, in compliance with the above rules, where this is
required or permitted by law.
Disclosures of your personal data
We may have to share your personal data with the parties set out below
for the purposes set out in the table in ' How we use your personal
data':
We require all third parties to respect the security of your personal
data and to treat it in accordance with the law. We do not allow our
third-party service providers to use your personal data for their own
purposes and only permit them to process your personal data for
specified purposes and in accordance with our instructions.
International transfers
We do not transfer your personal data outside
the European Economic Area (EEA).
Data security
We have put in place appropriate security measures to prevent your
personal data from being accidentally lost, used or accessed in an
unauthorised way, altered or disclosed. In addition, we limit access to
your personal data to those employees, agents, contractors and other
third parties who have a business need to know. They will only process
your personal data on our instructions and they are subject to a duty of
confidentiality. We have put in place procedures to deal with any
suspected personal data breach and will notify you and any applicable
regulator of a breach where we are legally required to do so.
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to
fulfil the purposes we collected it for, including for the purposes of
satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we
consider the amount, nature, and sensitivity of the personal data, the
potential risk of harm from unauthorised use or disclosure of your
personal data, the purposes for which we process your personal data and
whether we can achieve those purposes through other means, and the
applicable legal requirements.
Details of retention periods for different aspects of your personal data
are available in our retention policy which you can request from us by
contacting us.
Your legal rights
Under certain circumstances, you have rights under data protection laws
in relation to your personal data. Please click on the links below to
find out more about these rights:
If you wish to exercise any of the rights set out above, please
contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to
exercise any of the other rights). However, we may charge a reasonable
fee if your request is clearly unfounded, repetitive or excessive.
Alternatively, we may refuse to comply with your request in these
circumstances.
What we may need from you We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month.
Occasionally it may take us longer than a month if your request is
particularly complex or you have made a number of requests. In this
case, we will notify you and keep you updated.
Glossary
Lawful basis
Legitimate Interest
Means the interest of our business in
conducting and managing our
business
to enable us to give you the best service/product and the best and most
secure experience. We make sure we consider and balance any potential
impact on you (both positive and negative) and your rights before we
process your personal data for our legitimate interests. We do not use
your personal data for activities where our interests are overridden by
the impact on you (unless we have your consent or are otherwise required
or permitted to by law). You can obtain further information about how we
assess our legitimate interests against any potential impact on you in
respect of specific activities by
contacting us.
Means processing your data where it is necessary for the performance of
a contract to which you are a party or to take steps at your request
before entering into such a contract.
Means
processing
your
personal data where it is necessary for compliance with a legal or
regulatory obligation that we are subject to.
Third parties
Internal third parties
Other companies in the Penn Commercials Ltd Group [acting
as joint controllers or processors] and who are based in the UK.
External third parties
Your legal rights
You have the right to:
Request access
to your personal data (commonly known as a “data subject access
request”).
This enables you to receive a copy of the personal data we hold about
you and to check that we are lawfully processing it.
This enables you to have any incomplete or inaccurate data we hold about
you corrected, though we may need to verify the accuracy of the new data
you provide to us.
This enables you to ask us to delete or remove personal data where there
is no good reason for us continuing to process it. You also have the
right to ask us to delete or remove your personal data where you have
successfully exercised your right to object to processing (see below),
where we may have processed your information unlawfully or where we are
required to erase your personal data to comply with local law. Note,
however, that we may not always be able to comply with your request of
erasure for specific legal reasons which will be notified to you, if
applicable, at the time of your request.
Where we are relying on a legitimate interest (or those of a third
party) and there is something about your particular situation which
makes you want to object to processing on this ground as you feel it
impacts on your fundamental rights and freedoms. You also have the right
to object where we are processing your personal data for direct
marketing purposes. In some cases, we may demonstrate that we have
compelling legitimate grounds to process your information which override
your rights and freedoms.
This enables you to ask us to suspend the processing of your personal
data in the following scenarios: (a) if you want us to establish the
data’s accuracy; (b) where our use of the data is unlawful but you do
not want us to erase it; (c) where you need us to hold the data even if
we no longer require it as you need it to establish, exercise or defend
legal claims; or (d) you have objected to our use of your data but we
need to verify whether we have overriding legitimate grounds to use it.
Content
This website is for information only. Unless otherwise stated it is not
intended to offer advice and is not to be taken as, in any way, offering
to sell any product or provide any service.
We retain the copyright for the pages of this website and the material
and information contained in those pages, with all rights reserved by
us.
The pages of this site may not, in whole or in part, be reproduced,
copied stored, transmitted or used by any party, except for the purpose
of downloading for private, non-commercial, viewing purposes or where we
have given our prior written consent. You must not alter anything on
this website and no material from this site may be used on any other
website. No links may be created to this site without our prior written
consent.
We may make changes to the information
contained within this site at any time without updating this site to
reflect those changes. We will not be liable for errors, omissions or
for information becoming out of date. If you are in any doubt as to the
accuracy and currency of any information contained within the pages of
this site, or you require any further information, you should
contact
us.
Downloads
Any software is downloaded at your own risk. We do not warrant the
suitability of any software which is downloaded and accept no liability
for any problems with your computer that may arise as a result.
Liability
We will not be liable for any claims, penalties, losses, damages, costs
or expenses arising from the use of or inability to use, interruption or
availability of, this website, its operation or transmission, computer
viruses or any unauthorised access to or alteration of the website. We
do not warrant that the contents of this website are compatible with all
computer systems and browsers.
Emails
We
do not guarantee that any email sent to us will be received or that the
contents will remain private during transmission. If you are concerned
about this please consider other means of communication. You are
responsible for ensuring any electronic message or information you send
to us is free from any virus or defect that may harm our systems in any
way.
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